Volkswagen Group Live Tour Product Host

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Volkswagen Group Live Tour Product Host with TTEC in Milton Keynes, United Kingdom, you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Do you have a passion for cars and a love of providing great digital customer experiences? Whether it’s, providing live, online product consultations to current owners, virtual tours of vehicles to prospective customers, or creating engaging and inspiring video content for websites and social media, you’ll make the difference between an average or an exceptional customer experience.

Bring your natural ability to connect with people, share your enthusiasm for the product with them and facilitate their next interaction with the company. You'll host live personal virtual tours in a truly innovative Virtual Showroom to help get customers excited about the vehicle, answer their questions and then book a test drive at their local retailer of choice.  You'll combine your interest in virtually marketing cool products with the opportunity to work one to one with a customer to help them find the vehicle that fits their requirements, or to help existing drivers get the most from their vehicles. 
Ready to learn about being “the face” of Volkswagen Group brands to customers while providing an engaging experience?

During a Typical Day, You’ll

• Confidently deliver virtual face-to-face showcases of vehicles to prospective customers, working with them to establish their needs and help them move on in their decision process
• As a product expert, showcase detailed knowledge of the Volkswagen Group range of vehicles
• Identify opportunities to create sales leads for retailers
• Answer queries from existing owners and demo how to make use of their vehicle’s features
• Create video content for use on brand websites and social media, support filming with script writing, presenting, video production and editing
• Support the Live Tour Team Lead with daily and weekly reporting
• Support the movement of vehicles in and out of the studio

What You Bring to the Role

• Strong communication skills with an emphasis on being engaging
• Interest in and ideally experience in creating video content for online media
• Driving license
• Attention to detail, including ability to develop in depth knowledge of automotive products
• Tech savvy, with solid knowledge of Microsoft Office

What You Can Expect

• Knowledgeable, encouraging, supporting and present leadership 
• Diverse and community minded organisation
• Career-growth and lots of learning opportunities for aspiring minds
• Relocation assistance available
• And yes...all the competitive compensation, performance bonus opportunities and benefits you'd expect and maybe a few that would pleasantly surprise you like private medical from day one, holiday entitlement and be clear on statutory holidays as well, paid sick entitlement
• Visit https://mybenefits.ttec.com for more information.

A Bit More About Your Role

We’ll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible. We trust you already have the necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. You’ll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere.
In this role, you will report to the Team Lead and work with a team of virtual showroom hosts. Together, you’ll deliver a great customer experience through the Live Tour channel.

About TTEC

Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. 
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.