VP, Operations - Public Sector (US Remote)

Vice President, Operations (US Remote)

At TTEC, we're all about the Human Experience. Elevated. As A VP, Operations working remotely or in Englewood, CO you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.

What You’ll be Doing

Ready to contribute to a global organization leading as the operations subject matter expert? Looking to develop the right combination of strategy and partnership to achieve client success? You'll partner and develop relationships directly with clients and executive leadership ensuring program success while uncovering prospective expansion options. You'll provide overall leadership for effective operation in fulfilling the expectations we set for our client relationships and find new ways to achieve and exceed performance goals.

Reporting to the SVP, North American Operations, you’ll make an impact on the organization through your client development and growing the business. 

During a Typical Day, You'll

• Develop positive client relationships by building a bridge to the client and evaluating the opportunities for growth
• Create and actualize the strategy for your clients in collaboration with the business segment leaders ensuring the business achieves its goals
• Prepare business plans for new markets and expansion of existing markets as you develop and broaden our business operations around the globe
• Build upon operating procedures consistent with the company’s policies and goals
• Evaluate the results of operations systematically and report to senior leadership
• Ensure all organization activities and operations are carried out in compliance with local, state, and federal regulations
• Ensure that the responsibilities and authorities of all operations departments are defined and understood
• Oversee the operations department to guarantee a fiscally responsible operation as you prepare cost analysis for new business ventures, entailing labor costs, industry trends, suppliers, and potential growth opportunities

What You Bring to the Role

• 15+ years operational leadership experience in a BPO work environment, and related outsourcing operations/business development experience
• Understanding of managing account financials to complete projections, manage costs and profitability
• General management experience including operations, human capital, facilities and financial management
• Lead and partner successfully with teams, management, and clients
• Team building and nurturing an inclusive environment

COMPENSATION & BENEFITS
The anticipated starting salary range for individuals expressing interest in this position is $175,000-$200,000. This position is eligible to participate in an annual incentive program. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.  

• Medical, dental, and vision
• Tax-advantaged health care accounts
• Financial and income protection benefits
• Paid time off (PTO) and wellness time off

Who We Are:

For nearly 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. We help companies reduce customer effort, enable contact center employees, and continuously optimize business outcomes through digital CX transformation.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don't take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.