Diretor de Operações

Bringing smiles is what we do at TTEC… for you and the customer. As a Director of Sales Operations, you will be working onsite in our beautiful TTEC São Paulo office you’ll be a part of  a team of leaders creating and delivering amazing customer experiences while also #experienceTTEC, an award-winning employment experience and company culture.

What You’ll Be Doing

Looking for an opportunity to manage client relationships with an iconic brand? Do you have a passion to motivate others? You’ll work closely with multiple clients to discuss goals and needs, make sure your team is aligned with new information on projects, and actively work to improve processes and performance to enhance results. You’ll ensure a healthy, continuous relationship with the client, as you are the face of TTEC, and playing an active role in developing and motivating your team and motivating them to reach for amazing.

You’ll report to the VP of Sales Operations. We’re looking for a leader to Act as one, as you encourage and motivate your team to resolve issues, accomplish goals, and influence their career mobility.

During a Typical Day, You’ll

• Manage client relationships and communications, ensuring alignment on goals and needs, while representing the company in legal and compliance matters.
• Motivate and engage your team by communicating client messages and providing the latest project updates to keep everything on track.
• Oversee financial health, including client billing, forecasting, and alignment with contractual agreements.
• Track and improve key performance metrics (KPIs, SLAs, revenue goals, satisfaction scores), and escalate issues with business cases when needed.
• Collaborate with Talent Acquisition and HR to meet hiring targets, promote employee development, and ensure training quality.
• Foster a culture of diversity, openness, and global goal alignment while managing employee satisfaction and attrition.
• Understand the local business landscape, contribute to business expansion, and ensure best-in-class service for clients and customers.

What You Bring To The Role

• Bachelor’s degree.
• At least 5 years of experience in complex, scaled Sales leadership.
• Strong communication, problem-solving, and quantitative analysis skills.
• Ability to manage a fast-paced, high-stress environment with minimal direction.
• Proven leadership in managing and developing large teams.
• Ability to travel on short notice.

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect, and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit https://mybenefits.ttec.com for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-(Onsite) - Avenida Paulista No. 2.064, Floors 17 – 20, São Paulo, Brazil