Executive Assistant

Executive Assistant – Krakow

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience.  As an Executive Assistant working onsite in Krakow you’ll be a part of bringing humanity to business. #experienceTTEC  
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Poland says it all! 

What you’ll Do:
The Executive Engagement team within the Global Partnerships Strategy & Operations organization offers data-driven and cross-functional business-critical insights to inform our client's senior executives during their partner interactions. We assist client’s executives and their teams to advance strategic partnerships and new initiatives through executive touchpoints and relationships. We stay focused on aligning the highest-level company priorities with effective day-to-day operations.

During a typical day: 

You will support our team's operations by: 

• Maintaining data tracking and reporting, developing cross-functional training materials for new tooling solutions, and upholding a high standard for the development and deployment of exec-facing and team enablement materials.
• Streamlining and maintaining data related to executive engagement interactions to enhance analysis of executive time allocation.
• Creating documentation and internal materials to facilitate the adoption of new operational solutions by cross-functional colleagues, thereby improving team efficiency.
• Ensuring that all materials are crafted to the highest standards, with consistent formatting that is easily comprehensible by our executives.
• Collaborating closely with the Partnerships Executive Engagement team to provide day-to-day operational support, primarily in data aggregation, updating resources/templates, and layout of exec-facing documents and reports. 
• Analysing executive engagement data, maintaining a dashboard highlighting progress towards OKRs, and advising the team on optimizing executive interactions with partners based on trends and insights extracted from the data.
• Working collaboratively to aggregate relevant information and distill findings into high-quality exec-facing documents (e.g., briefings, reports, etc).
• Manage projects and deliver timely outputs, particularly before executives' busy partner engagement plans (e.g., major events).

What you bring to the role:

• Relevant 5 years working experience in operations within extensive/global organizations
• Bachelor's degree or equivalent practical experience.
• Exceptional organizational skills and ability to manage multiple complex workstreams simultaneously while critically reviewing processes and suggesting changes
• Experience working with executives and/or senior external stakeholders
• Ability to work with minimum supervision, independent decision making skills, excellent analytical and problem-solving skills
• High attention to detail, exceptional communication, interpersonal, and presentation abilities.
• Proficiency in Workspace applications (e.g., Sheets, Docs, Slides).

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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