System Administrator - Remote

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a System Administrator working remote in the Philippines, you’ll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!

What You’ll Do

You’ll be responsible for the day-to-day support, administration, and maintenance of Microsoft Windows Server-based technologies. You’ll have ownership of maintenance activities, incident, and problem management to meet or exceed established service level agreements. You’ll interact with internal, customer, and third-party teams for troubleshooting of configuration, integration, and deployment activities.

You’ll have in-depth knowledge of Windows Server 2012/16/19/22, Active Directory, Hyper-V, VBS and PowerShell scripting languages, LDAP, MFA, TCP/IP, NTP, DNS, IIS, DHCP, SNMP, SMTP and SSL/TLS.

You'll report to the System Administration Manager.

During a Typical Day, You’ll

· Provide Tier-2 support for Windows based systems and services (Windows Server, O365, Hyper-V, Active Directory, DNS, DHCP)

· Adhere to best practice security measures to protect the confidentiality, integrity and availability of customer data

· Conduct routine hardware and software audits to ensure compliance with established standards, policies and configuration guidelines

· Document, schedule, conduct and test system changes in accordance with operational guidelines

· Administration of patch management through SCCM

· Administration of Delinea Password Secret Server

· Administration and support of Mail Flow, Microsoft Exchange On-Prem, Online (O365) and Proofpoint

What You Bring to the Role

· 5 years experience installing, configuring and maintaining Windows Server 20012/2016/2019 in both physical and virtual environments

· 3+ years experience with SCCM 2012/2016 patch management and application deployment

· BA/BS in CIS, related degree or equivalent experience

· Current Microsoft Certified IT Professional or MCSA

· Strong and demonstrated experience with automated deployment platforms and scripting (PowerShell, VBScript, etc.)

· Detailed understanding of advanced Windows services including: Remote Desktop Services, IIS, Clustering Services

· Demonstrated expertise in Active Directory administration and group policy management

What You Can Expect

· Supportive of your career and professional development

· An inclusive culture and community minded organization where giving back is encouraged

· A global team of curious lifelong learners guided by our company values

· Ask us about our paid time off (PTO) and wellness and healthcare benefits

· And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement) Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#LI-Remote