TTEC FAQs
About TTEC
What does TTEC actually do?
We love that question. Simply put...We bring smiles to millions of customers around the world every day! We’re a leading global customer experience technology and services innovator for AI-enabled digital CX solutions.
Meet TTEC and get to know more about us
Is TTEC a call center?
We love a good origin story. What started out as a call center in the early 80’s has evolved into what is now known as the customer experience industry. We have vibrant contact centers all over the world where our team delivers amazing customer service via phone, text, email, apps and more.
Meet the people behind TTEC
Is TTEC a government company?
TTEC launched in 1982 and has expanded globally since 1996, when it went public and began its global operations.
Learn more about TTEC
What was TTEC formerly known as?
TTEC was formerly known as TeleTech. We changed our company name in 2018.
Learn more about TTEC
How big is TTEC?
We’re a global organization operating across 24+ countries, 6 continents and speak 50 languages (and counting!).
Find out more about TTEC
Benefits
Does TTEC have good benefits?
As a TTEC employee, you’re offered a variety of benefits for your physical, mental, financial, and social health and well-being.
Learn more about what’s available in your region
Does TTEC offer PTO?
We agree, work/life balance is important! It’s why TTEC offers employees PTO. This will vary by region so you’ll want to check in with your recruiter to learn more about the benefits package in your area.
Learn more about what’s available
What are TTEC paid holidays?
We agree, work/life balance is important! It’s why TTEC offers employees paid holidays. This will vary by region, so you’ll want to check in with your recruiter to learn more about the benefits package in your area.
Learn more about what’s available
What holidays does TTEC pay for?
We agree, work/life balance is important. It’s why TTEC offers employees paid holidays. This will vary by region, so you’ll want to check in with your recruiter to learn more about the benefits package in your area.
Learn more about what’s available
Hiring Process and Interviews
Is it easy to get a job with TTEC?
We’re looking for people with customer service experience who are ready to bring smiles to people during their customer service interactions. Once you apply with TTEC, you’ll receive guidance every step of the way.
Learn more about the hiring journey
Do you get paid for training with TTEC?
We're all about your learning and development to support you in delivering amazing customer service. You’ll be paid for training with TTEC so that you can be prepared to support customers and grow in your role. And ready for more great news? We’ll continue with your career development with free access to 10K plus courses with TTEC Talent, including certifications. Ask your recruiter for more details.
How can I pass my interview test?
It’s your time to shine! Depending on where you are in the world, you may have a group interview which is more like an information session about the role and a conversation with recruiters. It may be a one-to-one virtual interview. You might even have an additional interview with the hiring manager or other team members at a later date.
It just all depends on the role you've applied for. Good news, your recruitment team will be alongside you during the process.
Interviewing for our customer service team? Learn more about how to prepare for the interviews
How long does a virtual interview take?
It just all depends on the role you've applied for. It also depends on how quickly you get the interview scheduled, once you receive the news that it’s time to schedule. Good news, your recruitment team will be alongside you during the process.
How many rounds of interviews are there in TTEC?
It just all depends on the role you've applied for. This may also vary by country and program. Some may include one interview while others may include hiring manager interviews as well. Good news, your recruitment team will be alongside you during the process.
Does TTEC do a group interview?
It just all depends on the role you've applied for. You may have a group interview depending on the client program. Good news, your recruitment team will be alongside you during the process.
What should I wear to a virtual interview?
This is your opportunity to put your best foot forward. Create a great first impression by dressing for success. This includes considering wearing a collared shirt or nice blouse rather than a t-shirt or hoodie. And of course, bring your smile. It’s an instant confidence boost!
What is the best answer to tell me about yourself?
Ah, one of most popular interview questions – and at times intimidating to answer right? It’s best to practice your “pitch” with your family and friends with a targeted answer based on the role you’re applying for. A nice and concise answer that gives a brief overview of your professional background, key experiences and skills will help the interviewer understand how you’d perform in the role. Be sure to do your research so that you can wrap up your summary about you with how excited you are about this opportunity and why you want to join the team.
What is the TTEC interview like?
It’s your time to shine! You'll receive an email or notification to self-schedule your interview. Depending on where you are in the world, you may have a group interview which is more like an information session about the role and a conversation with recruiters. It may be a one-to-one virtual interview. You might even have an additional interview with the hiring manager or other team members at a later date.
It just all depends on the role you've applied for. Good news, your recruitment team will be alongside you during the process.
Learn more about how to prepare for the interviews
What it’s like to work at TTEC
What does a TTEC customer service representative do?
Our business is making customers happy! We’re bringing humanity to business. Do you get're the people and advanced technology behind many of the world's most iconic brands.
Ready to brighten people’s days? Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. You’re instrumental in impacting the client, customer, and employee experience. And our customer experience team is a big reason we’re an award-winning culture and company!
Get to know more about our customer experience team
What does the call center agent do?
At TTEC, we talk, message, text, and video chat with millions of customers every day. Whether it’s getting answers for customers quickly, consulting on products with compassion or finding resolutions for their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
Learn more about customer service roles
Should I work for TTEC?
Yes! Ok, we may be a bit biased. We love our purpose to deliver humanity to business. And that starts with our employee experience. We’re all about living our values, bringing smiles around the globe, driving innovation through collaboration – and having fun as often as possible in our workdays.
We’re award winning because of our team. Come and check out some our latest recognition, thanks to our amazing team.
Why do you want to work for TTEC?
We hear all the time from our team that it’s about the purpose of bringing smiles to people’s faces, the opportunity for professional and personal development and growth, and working alongside amazing people from around the world. And yet – we know that everyone’s reason for staying with TTEC is unique. It depends on what matters to you in your career!
Come and meet our team as they share their stories about how the #ExperienceTTEC
Is TTEC worth working for?
Yes! Ok, we may be a bit biased. We love our purpose to deliver humanity to business. And that starts with our employee experience. We’re all about living our values, bringing smiles around the globe, driving innovation through collaboration – and having fun as often as possible in our workdays.
We’re award winning because of our team. Come and check out some of our latest recognition, thanks to our amazing team.
Get to know us
Does TTEC provide work from home equipment
Our remote teams receive TTEC issued equipment to support your important work. If you’re working from the office, you’ll also have access to the equipment you need to deliver amazing customer service. Connect with your recruiter to learn more.
Learn more about the customer service career path
Does TTEC send you a computer?
Our remote teams receive TTEC issued equipment to support your important work. If you’re working from the office, you’ll also have the access to the equipment you need to deliver amazing customer service.
Learn more about the customer service career path