Top Picks Of Customer Service Jobs For Diverse Career Paths In The Philippines

Choices – we often want multiple ones for ourselves. For food. Shopping for clothes. Picking movies to stream. Everything! The opportunity to choose what fits us best at a specific point in time is a great luxury.

Luckily, multiple options exist for customer experience jobs. There are diverse career paths in the Philippines for you. That’s what makes the customer service industry an interesting place to work.

You can find all sorts of jobs that match different people with specific skills, personalities, and needs. Jobs aren’t one size fits all. We need diversity in options to find the best one that works for us.

So, if you’re looking to spark your BPO career with a new job that fits you better, take a look at the different roles out there for you. Find your match!

Customer Service Representative (CSR) Voice

The industry’s bread and butter. Handling calls is a big chunk of what a contact center does. So, you can be sure there are plenty of openings for this role. You get to talk to customers directly, so if you love people this job is for you.

In this field, customer satisfaction is king. Connect with people well, exude empathy, and your career will take off.

But, there’s actually even more diversity in the kind of work you can do as customer service representative:

Sales

Instead of taking calls from customers, you’ll be making outbound calls to existing or potential customers. The job is about connecting with people, understanding what they need, and seeing if your product or service can do that for them.

Beyond the communication skills and empathy needed for customer service work, you’ll need a bit of charm and sales savvy.

The job can be viewed as challenging, but the rewards are pretty good. These sales roles usually come with better compensation and incentives. So, if money talks, you should listen and find sales CSR jobs!

Technical Support

This falls more under the typical customer service work. You take inbound calls but from customers experiencing technical difficulties with specific products or services. These issues are often IT-related, so you’ll need to understand and help resolve software and hardware issues.

Clarity of communication, patience, and a dash of positivity go a long way in this role. If you love understanding technical processes and guiding people through them, technical support representative becomes you!

Healthcare

Ever since the pandemic, the need for healthcare services has gone up. Because of that, the outsourcing of some of this work has increased too. So, plenty of healthcare customer service jobs are available.

In this context, you could be helping with medical billing, claims processing, encoding medical information, etc. You’ll be connecting with customers as they go through health issues, so expressing care during the call is a must.

What makes these healthcare customer service jobs special is how fulfilling they can be as a job. We all want to make a difference in people’s lives, especially during tough times. If that’s your calling, this is the right position for you.

A wide range of programs

There are even more specific areas of work in customer service – financial services, telco, food delivery services, and more. But in general, these CSR roles revolve around the same things: giving information on products and services, troubleshooting, providing support for issue resolution.

Empathy and service are the key values you should have to enjoy this work. At TTEC Philippines, our employees enjoy empathy and service too. As a certified Great Place to Work®, we value the employee experience and try to make employees as satisfied as our customers.

Sound like an ideal place for your growing career? TTEC Philippines has plenty of customer service roles for you in Cebu, Iloilo, and other sites in the country!

CSR non voice jobs

For people who have better writing skills than speaking skills, non-voice roles might be a better fit. It’s a different way of working in customer service. Customer satisfaction and communication skills are still a priority, but everything will come in written form.

You’ll be managing emails, direct messages, chat, and text messages with customers to address their concerns. These CSR non voice jobs remove the immediacy of a call but still require the same amount of empathy and effort in supporting customers.

Seasonal CSR

Some people might be looking into the customer experience industry for different reasons. Some might be looking for additional income. Others might be interested in just dipping their toe into the industry or a specific company, unsure if it’s a long-term fit. Some might be looking for temporary work while still figuring out their next steps.

For these people, seasonal customer service roles could be what they need. A solid solution for their particular situation. Seasonal CSR work is great additional income.

In addition, you also get to pick up a lot of new skills and insights from work that might be a little different from your current role in customer experience or other industries.

It’s also straightforward work for a specified period only. This limited timeframe can give you a chance to evaluate whether that particular role or that company is a good fit.

In some cases, a seasonal position can lead to a full-time job. It depends on your performance and the opportunities available in the company. But, that possibility makes seasonal roles quite interesting.

A good job, a great company, the perfect choice

TTEC offers diverse career paths in the Philippines. We have an awesome work environment for people with varying skills, experiences, and career plans. As a certified Great Place to Work®, we have a nurturing community that will help you succeed no matter what role you have.

So, remember: there are wonderful choices out there for your customer experience career that can offer the best fit. And, you can find amazing possibilities in TTEC. Check out our roles in Cebu, Iloilo, Lipa, and our other sites. Pick our amazing community to help ignite your career!