Spilling The Real Tea About Customer Support Jobs In Ahmedabad

The customer experience industry has been around for many decades in India, so you’d think you know all there is to know about it, right? Surprisingly, plenty of myths still exist about the customer service industry in general and customer support jobs in Ahmedabad. So, how much do you really know about the industry? Let’s paint a more accurate picture of it together.

Myth #1: It’s all about receiving calls from customers

It’s the classic image of customer support: a headset, a computer, and a smile while speaking. People think that customer experience jobs are just about taking calls from customers all day. Of course, many opportunities are like that, but contact center work has more diversity than this stereotype!

For example, plenty of jobs in the industry involve only chat, text, email, social media, and direct messaging work. No voice calls at all! These customer chat support jobs offer a different scope of work that can appeal to a wider group of people. In fact, TTEC Ahmedabad has plenty of these chat support openings.

The contact center industry also has plenty of roles outside of customer service representative (CSR) jobs. Companies regularly hire for roles in IT, marketing, training and development, management, and more throughout the year. You just need to be on the lookout for these opportunities.

Myth #2: Once an agent, always an agent

Some might think that starting as an agent limits your career to doing customer support for the next few years. This is far from the truth! In fact, career mobility in BPO is pretty good.

After starting as an agent, you can transition into a career in training and development, operations analysis, management, or even roles outside of operations such as IT, talent acquisition, or marketing.

TTEC loves to offer employees opportunities to change their career direction to follow their passions. Plenty of employees have gone on to bigger roles in operations leadership and talent acquisition after starting from an associate role. Ask them yourself how they’ve branched out their career successfully.

Myth #3: No growth and diversity in skills

From the outside, people think customer service work gives you limited opportunities to learn and grow new skills beyond those needed in customer support. In reality, employees get plenty of resources to acquire new knowledge and develop diverse professional skillsets.

TTEC for instance offers thousands of free digital training courses to employees that can prepare them to either take an elevated role in operations or make the career jump to another area of work, as previously mentioned. We’re all about prepping you for the next step in your professional journey!

Beyond that, TTEC even offers tuition reimbursement for those who want to study while working. Who wouldn’t want to work in a company that prioritizes upskilling for its people?

Myth #4: Working in customer service limits your options when transitioning to a new industry

Moving to a new industry happens a lot for people. Changing passions, new interests, and great earning opportunities can inspire people to shift their careers completely. Some might think that working in customer support can make it difficult to transition to a different industry.

The truth is working in the customer service industry allows you to acquire multiple skills and gain relevant experience that are required for work in other industries. Soft skills like empathy, patience, and positivity are useful in almost all industries. Companies look for people with effective communication, negotiation, collaboration, troubleshooting, and conflict resolution skills, all things you learn from a customer service job.

In fact, working with different people from different teams – a great example of dynamic teaming – happens so often in customer support that you gain experience beyond the scope of your normal job. So, working in a contact center actually prepares you to advance your career in different directions by developing multiple skillsets that translate in almost any line of business.

Myth #5: The customer service industry’s work culture is toxic

The industry is highly competitive, yes. With competition comes pressure, yes. But, isn’t this the case for most industries? There’s no real difference in the range of work environments you’ll experience in one field or another.

Challenges in teamwork, group dynamics, communication styles, etc. occur in this industry as much as it does in any other. The real trick is learning to pick a company that prides itself in creating a positive work culture. TTEC puts our people at the heart of what we do and gives importance to the employee experience.

Well-being, work-life balance, and a happy workplace are the goals for our people. As our 2024 Great Place to Work® certification shows, we try to provide those to the best of our abilities. So while work cultures can vary in the industry, you can always find companies that provide you with a fulfilling career experience.

The reality: customer experience jobs can pave a great career path for you

Clearly, there are much more diverse jobs, exciting training and development opportunities, and excellent job growth and career mobility in BPO than some people think. Customer service work can also help prepare you for a new profession in a different industry. It’s no secret anymore! This line of work could be great for your career.

Just be sure to pick a company that will help you succeed and elevate your skills. Like TTEC! We have plenty of customer chat support jobs. Check out these customer support jobs in Ahmedabad and experience what it’s like to be in a truly Great Place to Work®.