Our hiring process
Yes! We’re excited you're ready to start your journey in the application process to become a part of our onsite customer service team. Applying for the role is the first step – and then we’ll be alongside you as you move through the application journey.
Step 1: Apply
Find the right role for you? As you’re going through the initial apply process, be sure to complete the required information. We want to know more about you. It’s time to shine!
Step 2: Assessment
We can’t wait to get to know you and have you get to know us.
You’ll receive an email guiding you through how to complete this step. Remember, you’ll want to complete it in a timely manner so that you can keep moving through the process.
Step 3: Interview
Once you get your notification, you'll be asked to self schedule your interview. Remember to get it scheduled right away. Spots fill up fast, so check back daily to reserve your interview time.
And in some cases, you may be contacted directly by a recruiter to help you schedule your interview.
Step 4: Job offer
After the interview, you’ll receive a notification letting you know the next step. We’re rooting for you!
It just may be the job offer you’ve been waiting for....
Pro tips to make sure you've got the pulse on next steps
Stay updated by regularly checking your email inbox for notifications about next steps
Keep the lines of communication open. This includes your email, text message or phone
Check your junk/spam folder to ensure you receive all communications from TTEC
Unlock more tips about how you can shine during this process. Let's go
Our values guide us
Our values aren't just words on a page or hanging on a wall. They're the fuel that ignites innovation, the high fives after a win, and the vibrant energy you'll feel in team meetings and beyond. Discover the values that drive us and share with your recruiter which one resonates most with you!
Who we areLife at TTEC
Love Your Career At TTEC: Grow, Belong, Inspire
In a big customer experience industry that’s so diverse with many different roles and professional paths, it can be difficult to capture what makes a BPO career so amazing.
Check out the blog
3 Ways to Light Up Your Career with Purpose
Everyone has that special something. That thing that lights them up. That thing that lights up the people around them. You have the Spark – and we’re here to ignite it so you can discover all the possibilities in your career. Curious about how to unlock a career with purpose? We got you.
Check out the blogFrequently Asked Questions
About TTEC
I applied, what’s next?
Thank you for taking the first step, we’re glad you’re here. You’ll start to receive email communications from us so be sure to check your email for what to do next. Your time is valuable...we’ll do our best to respond as quickly as possible.
What is the assessment process like?
It’s your time for you to get to know TTEC and for us to get to know more about you. You may have a module assessing computer literacy, English proficiency and more. It depends on the program and type of role.
Pro tip: Set aside about 20 minutes or so in a quiet space to take the assessments. While you can take the assessment on your phone, it may be a better experience for you if you do it from a computer.
What can I expect during the interview?
We're excited that you've got your interview time! Depending on where you are in the world, you may have a one to one interview with the recruiter. It may be a group interview. And you may even meet the hiring manager or other team members then or at a later date.
It all just depends on the role you've applied for....Good news, your recruitment team will be alongside you during the process.
How do I prepare for the interview?
Take a peek around our career site to learn more about TTEC to help you get to know us!
This is your time to shine. So come dressed for success, with an on time arrival. Bring your smile, your enthusiasm and remember, be you! We appreciate you spending your time with us, so thanks in advance.
Pro tip: Manage your time wisely so you know how long it will take you to get to our office, understand the parking situation (if that's relevant to you) and pad in some extra time to be a bit early. Then you won't have to rush and are ready to shine for your interview time! You got this.
I received a job offer, what's next?
Got the job offer? Congrats, that's great news. Now, depending on where you are in the world and on the program, there may be some more tasks ahead before you're officially hired. It may be that there's some tech checks or there may be some additional pre-employment screening requirements.
You'll be in good hands with your recruitment team and they can guide you through this process.
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