How Continuous Learning At TTEC Maximizes My Customer Service Career

Take your career to new heights. Get that next promotion! Spark your motivation in the workplace. Take control of your career path. Go up the corporate ladder!

Dozens of buzzwords and inspirational takes on career growth have been written and read. Few of them actually give the truths we need to understand what it really takes to get ahead. Well, it’s time to get real! Listen to Hemant Bajaj of TTEC India to understand what it takes to succeed in the customer experience field:

“In this industry, there can be a few external challenges to moving up in your company. Lack of opportunities. Intense competition. Market saturation. That’s why you should primarily focus on the important internal characteristic that can push your career forward: the drive to be a better you every day.

The What of continuous learning at TTEC

Career growth, like any growth, depends on how much you want it. It only happens with an internal attitude that craves it. You have to find that hunger and feed it.

Fuel that passion and then point it in the right direction. For professional growth, that means becoming the best employee you can be. That means skill acquisition and experience building.

Staying motivated to pursue this kind of continuous improvement at work can be difficult. But, I thrive on challenges. That’s my internal wiring. I view them as opportunities to learn, evolve, and develop new abilities.

My journey at TTEC began as a chat associate. After a couple of years, I got promoted to Trainer. I had the privilege of training teams and sharing my knowledge and skills. I teach people to be open to developing themselves further, so I definitely live that as well. And that’s all continuous learning at TTEC is. The willingness to be more.

The pursuit of more

As a trainer, I tried to help employees develop their skills and confidence. Those open to finding and using new knowledge are the most successful ones.

Additionally, I always try to stay updated on industry trends and best practices. I love looking for innovative ways to enhance my performance. Growing means avoiding stagnation. Always keep diversifying your skills.

This commitment to personal and professional growth keeps me energized and dedicated to delivering my best every day. This is the ingredient to success.

The How of skills development

Of course, wanting to get better is just the first (but very important) step. You’ll need to be surrounded by things that can help you achieve that internal goal. Training opportunities. Great learning and development platforms. Financial support.

What’s been pivotal to my growth at TTEC has been mentorship and teamwork. As a trainer, I had the chance to mentor new team members, help them find their footing, their strengths, and their path forward. I really valued supporting them through what can be a difficult learning process.

Giving and receiving input

This experience taught me the value of giving gentle guidance and considerate support. More importantly, it’s also helped me understand the need to receive help with grace and humility.

Regular feedback from my managers and colleagues has played a crucial role for my career throughout different TTEC job opportunities. It helps me identify areas for improvement – key information if your goal is to maximize yourself at work.

After being a trainer, I was promoted to Team Lead. In this new role, I’ve relied heavily on teamwork. I foster a collaborative work environment where everyone can be open about their strengths (which we leverage) and their weaknesses (which we improve on).

We give a collective effort to bring out the best in one another. Through that experience, we gain shared knowledge which has been crucial in overcoming challenges and achieving our team goals.

This blend of mentorship and teamwork fuels my personal growth and also propels our collective success at TTEC. That’s a great work environment.

Find the best you, find the right company

Foster a culture of continuous improvement and collaboration. Find and fuel your inner drive. Empower colleagues to excel and grow in their roles. Provide motivation in the workplace. Do these and you’ll enhance your work, team performance, and client satisfaction. In the end, that means everyone grows.

And that’s been true for my journey at TTEC – a rewarding blend of growth, fulfillment, and leadership. My goal has always been to take steps to become a better version of myself through learning and development and become a valuable asset to the company. Take the same approach as I have and you can find the same success.

If you’d like to take a similar path for your customer experience career, check out these TTEC job opportunities in India. Or visit our website to find more global openings. Join a Great Place to Work® certified company that can help ignite your career!”