Senior Trainer

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Senior Trainer working onsite in Mexico City, you’ll be a part of bringing humanity to business. #experienceTTEC

What You’ll be Doing
Do you have a passion to train and guide others towards best practices? Ready to help people reach for amazing? You'll support and engage new hires and employees in a training environment. You'll make sure each employee is set up for success in their journey by registering associates for their classes and delivering high-quality training.

You'll report to the Manager, Learning & Development. You'll contribute to learners' success through facilitating training programs.

During a Typical Day, You’ll

•  Meet training completion goals, deliver excellent employee experiences and manage training logistics
• Learn important goals, timeframes, and requirements associated with each training goal and class
• Understand and improve important success metrics associated with training goals
• Be an expert on Training Tools, and ensure all training data is reported
• Coordinate, analyze and consolidate all necessary data to deliver training following client requirements and company standards

What You Bring to the Role

• 1 year minimum experience in training or adult learning programs
• 1+ year of experience leading teams to reach targets
• Excellence in achieving goals within a remote environment work-setting
• Nurture an inclusive learning environment with your coaching and facilitation skills to lead classes
• Customer and employee-focused mindset with call center understanding
• Working knowledge of database applications such as MS Office, Oracle, Kronos, or Tandberg

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Ask us about our paid time off (PTO) and wellness and healthcare benefits
• And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

 Visit https://mybenefits.ttec.com/?manual for more information.

About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.