Human Capital Senior Generalist

TeleTech is seeking a Human Capital Generalist to join our Enterprise Services team based in Philippines.

Our Human Capital Team brings significant value and contribution to our company through… always looking for new ideas and challenges to meet our employee satisfaction. We want to show our public that TeleTech is the right place to work.

What you’ll be doing: 

Human Capital Generalists are the front line resource for handling all people-related issues within an assigned business group or functional unit. HC Generalists are expected to handle all employee relations issues, questions and training on employee benefits and programs, termination and performance actions, as well as one-on-one coaching of individual leaders through all HC-related issues. HC Generalists also report issues that affect employee morale to service delivery leaders and act as part of the team to address these issues. HC Generalists must create an environment of openness and trust in their assigned areas of responsibility. This requires flexibility with an ability to adapt communication styles and approaches to a wide range of employees and management styles.

What you’ll bring to us:

·Resolve most employee relations issues within 48 hours.

·Create a friendly, welcoming environment for employees when approaching Human Capital with questions, ideas, or concerns

·Improve the key success metrics.

·Ensure compliance with all local human resources laws and regulations

·Conduct confidential investigations into employee performance, harassment complaints, and potential termination actions.

·Ensure the timely and accurate update of employee data in the Oracle database to ensure appropriate administration of employee benefits, payroll, and programs.

·Administer special programs.

What skills you’ll need:

·Bachelor’s Degree

·Minimum of 1 to 2 years of related experience

·Strong knowledge of local employment laws and regulations

·Open, honest, and empathetic manner when dealing with people. High customer service orientation

·Working knowledge of database applications such as Oracle and MS Office, or ability to learn technology quickly

·High level of integrity, honesty, and judgment. Strong attention to detail and desire to follow procedures

·Trusted advisor to leaders and employees in challenging situations

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Notice to external Recruiters and Recruitment Agencies: TeleTech does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TeleTech, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TeleTech.