Bilingual Customer Service Representative - Spanish–English

Guadalajara, México

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VISÃO GERAL

Nosso objetivo é satisfazer os nossos clientes! Por isso, humanizamos os negócios. Somos as pessoas e a tecnologia avançada por trás de muitas das empresas mais renomadas do mundo.

Gostaria de deixar o dia das pessoas mais positivo? Seja fornecendo respostas rápidas aos clientes, prestando consultoria sobre produtos ou encontrando soluções para os problemas deles com um sorriso no rosto, você será a diferença entre do experiência do cliente ser razoável e incrível.

Você é fundamental para impactar a experiência do cliente, do consumidor e do funcionário. E nossa equipe de experiência do cliente é um dos principais motivos pelos quais somos uma empresa com cultura premiada!

Fazer parte da família TTEC tem seus benefícios

Cursos gratuitos de desenvolvimento de carreira
Programas de saúde e bem-estar
Equilíbrio entre vida pessoal e profissional
Eventos de responsabilidade social
Programas de indicação e reconhecimento

Trabalhamos com afinco para conquistar seu sorriso todos os dias. Quer você trabalhe em casa ou em uma de nossas incríveis unidades, temos benefícios e programas para você e sua família.

DETALHES DA VAGA

Bilingual Customer Service Representative – Spanish-English

Breaking News: TTEC obtained the “Great Place to Work” recognition in Mexico.

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Bilingual Customer Service Representative – Spanish-English working in Guadalajara, Jalisco, you’ll be a part of bringing humanity to business. #experienceTTEC

What You Can Expect

•Wage up to $15,000 + Hiring bonus $18,000* + Work on-site

•Attendance and performance bonuses + paid training

•Medical service on-site + restaurant vouchers

•Life insurance and night transport

•Supportive of your career and professional development and an inclusive culture and community minded organization where giving back is encouraged

•A global team of curious lifelong learners guided by our company values

•And yes… more benefits like recreational events on-site, school reimbursement, Employee Resource Groups such as Women in Leadership, and well being focus for new moms such as breastfeeding programs

What You’ll be Doing

Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

•Answer incoming communications from customers

•Conduct research to provide answers for customers to resolve their issues

What You Bring to the Role

•Advanced English and Spanish both written and spoken

•Open availability to work any shift, including evenings and weekends

•Ability to navigate through several web applications simultaneously (multitask)

•Competency using Microsoft Windows

•Live in Guadalajara, Jalisco or its surroundings – that’s perfect

A Bit More About Your Role

We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.

You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

*Applies only for the new hires.

$3000 MXN during the first month

$3000 MXN during the second month

$3000 MXN during the third month

$3000 MXN during the fourth month

$3000 MXN during the fifth month

$3000 MXN during the sixth month

Requires the highest written and spoken English level. Quantity before taxes.

Location/Division Guadalajara, Jalisco Job Requisition 03XC5

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“Eu me sinto muito bem preparado. A TTEC promove a transparência e o trabalho em equipe e valoriza as novas ideias. A TTEC acredita na formação de melhores profissionais e tem programas de desenvolvimento. Nos sentimos muito motivados pelo fato de podermos ganhar e aprender ao mesmo tempo!” Ankit, Gerente Sênior de Vendas da TTEC Índia

Perfil da posição

O que caracteriza um extraordinário campeão de experiência do cliente? Confira abaixo!

Ouvinte atencioso
Colaborador
Organizado
Solucionador de problemas
Conhecedor do mundo digital
Confiável

Escolha sua própria trajetória profissional

Ao entrar para a TTEC, sua carreira será tão única quanto você. Conforme você se destaca na primeira função que escolheu, pode decidir se é a opção perfeita. Você crescerá com o treinamento complementar e se tornará ainda melhor. E você também pode decidir se gostaria de aprender novas habilidades ou expandir ainda mais sua experiência atual. Você trabalhará com seu gerente para desenvolver sua trajetória de carreira personalizada. Você pode incluir o desenvolvimento para uma função de supervisão, a transição para treinamento ou planejamento de pessoal ou talvez até mesmo recrutamento, onde você será um embaixador da marca para o próximo colaborador da TTEC.